Terms & Conditions

Customer ServiceCustomer Service

We'd love to hear from you. Why not get in touch to tell us what's on your mind? Tell us about you favourite products, or which flavours you're busy scoffing! Or if you have any questions we'd be delighted to answer them.

Send us an email at info@jellybeanfactory.com.


When you make a purchase you will receive an Order ID reference number.
An email receipt containing information about your order will soon follow. Please keep it for your records.

Delivery Times

Dispatch can take up to 2 working days from order confirmation. Normal delivery time anywhere in Ireland is within 48 hours of your order being dispatched (except for Sat and Sun). Gift packs will be posted through the letterbox while parcel are shipped from Dublin by postal delivery and they require a signature so please make sure there will be someone there to sign for your order between 9am and 5pm as the couriers cannot give specific times of delivery. If you are unlikely to be at home during those hours, please provide an alternative address, such as your work address.

Note these delivery dates are not guaranteed by us, these are the delivery times advised by the delivery services. 
Delivery to mainland Europe is estimated at 96 hours from the time your order is dispatched. Deliveries further afield are dependent on distance and local factors. We can not deliver to Russia, China and the United States.

Delivery Charges

For all orders (current products listed on the website) to the UK or Ireland, with a minimum value of €30, FREE SHIPPING applies!
For orders (current products listed on the website) to any Republic of Ireland address, less than €30, there is a flat rate of €5.00 per order.
For orders (current products listed on the website) to any UK address, less than €30, there is a flat rate of €8.00 per order.
For deliveries outside Ireland and the UK there is a tiered cost for deliveries based on weight of products ordered which will be flagged at the checkout stage.

Returns and Exchanges

In the event that you ordered the wrong product or simply changed your mind we are happy to offer a full 7 day no quibble refund or exchange for any unopened products. Please call to let us know and we can advise on what to do next. Once your refund request is approved, you will be required to return the item to The Jelly Bean Factory in its original condition within 42 days of purchase for a replacement, exchange or refund. 

If returning an item to us which we are not liable to collect at our cost (for example if you ordered the wrong flavour etc), we suggest that you retain proof of postage for your own records in the event of the item/s failing to reach us. Please note that we can not issue refunds if the seal has been broken or product has been opened.

PLEASE NOTE: Returned products must meet the following criteria to be eligible for a refund:

  1. The item must be in resalable condition, unsoiled and with no damage to the container, lid, seal or label.
  2. The item must be unopened.
  3. The item must be in the original packaging.
  4. The item must be returned within 42 days of purchase.

Please contact us on E: info@jellybeanfactory.com or T: 00 353 1 6409333 if you have any questions or queries regarding your return. Please note that returns can take between 7-10 business days to receive and process, however, we will do our best to minimize any delay.

Lost or Damaged Shipment

If you receive your order and find that it has been damaged, is defective in any way or is not the item which you ordered, we will pay for the collection of the item and arrange a replacement or refund. In the event of this occurring, please send us a digital photo by email quoting your order reference number or contact us on 00 353 1 6409333 between 9.30am to 5.00pm (Mon - Fri) to request return instructions. Please do not return an item without informing us and please ensure that all returned goods are clearly marked with your name, order reference and details. Our return address is:

The Jelly Bean Factory
IDA Business & Technology Park
Snugborough Road
Dublin 15 

Please contact us on mailto:info@jellybeanfactory.com or 00 353 1 6409333 if you have any further questions or queries.


We accept Visa, Master Card, American Express and Diners Club creditcards.

All prices are quoted in Euro and include VAT. Whilst we reserve the right to increase or decrease our prices at any time before you purchase, once your purchase is confirmed the price of your purchase as stated in the Confirmation Email will not be increased.

Terms of Service

Access to and use of this website is provided subject to the Terms and Conditions of Use which you should read carefully. By viewing this site you accept them. By purchasing products on this site, you acknowledge that you have read and agree to be bound by these terms and conditions and have read and agree to the use of the information you provide us with.

While The Jelly Bean Factory has taken all reasonable steps to ensure the accuracy and completeness of the information on the pages of this site and online store it can accept no legal liability in respect of any inaccuracy or incompleteness in such information.

The Jelly Bean Factory is NOT responsible for the contents of any off site pages referenced or linked to.

Disclaimer of Liability

With respect to documents or files available from this server, neither The Jelly Bean Factory nor any of their employees, makes any warranty, express or implied, including the warranties of merchantability and fitness for a particular purpose, or assumes any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product, or process disclosed, or represents that its use would not infringe privately owned rights.

Copyright Status

Unless otherwise stated, the copyright and any other rights in all material on this site are owned by The Jelly Bean Factory. Use of documents and related graphics on this site is for information and/or personal use only. Any copies of these pages saved to disk or to any other storage medium may only be used for subsequent viewing purposes or to print extracts for personal use. No documents or related graphics on this site are to be modified in any way. Graphics on this site are not to be used separately from the accompanying text.

No part of this site may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without The Jelly Bean Factory's prior written permission. No use or display may be made of the names or logos of The Jelly Bean Factory without The Jelly Bean Factory's prior written permission. Any rights not expressly granted in these Terms are reserved.

Cloetta Ireland, Ltd. , registered in Ireland, number 285910.
Registered address: The Jelly Bean Factory, IDA Business & Technology Park, Snugborough Road, Blanchardstown, Dublin 15, Ireland.

Enviromental policy

In Cloetta Ireland Ltd. / The Jelly Bean Factory, we recognise the impact that our confectionery business has on the environment.

Therefore, we will follow the principle of sustainable development and so, our candy production operations will be conducted such that, in addition to regulatory compliance, Cloetta Ireland Ltd. promotes measures that consider the protection of resources, the environment and the prevention of pollution. Our ambition is to help minimise the negative impact of our activities on the natural environment.

Cloetta Ireland Ltd. has internal policies, procedures and goals for how to reach different target levels in relation to our environmental footprint. These goals are continuously updated to meet an increasingly ambitious standard, with the long term determination to continuously strengthen our environmental commitment and improve the management of our activities.

Effective emergency response procedures are in place to minimise the impact of foreseeable incidents and accidents are prevented so far as is reasonable practicable.
Cloetta Ireland Ltd. aims to supply appropriate information and communication in order to ensure comprehensive internal and external understanding of our commitment to the local and global environment.
The environmental performance of our operations will be regularly reported to and reviewed by the Supply Chain Management Team.
The Plant Manager is responsible for ensuring compliance with this policy, including but not limited to the establishment of programmes and compliance with reporting requirements. Sustainability, however, is the responsibility of all of us, at every level within our organisation.